FAQ
You have a question? Let us answer it!
GENERAL
How do I place an order?
Simply browse the site, add your desired items or passes to the cart, and check out using our secure payment system.
Can I modify or cancel my order after it's been placed?
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I didn’t receive a confirmation email. What should I do?
Check your spam or junk folder first. If it’s not there, contact us at info@tribu.co and we’ll resend your confirmation.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay.
Are the prices listed in CAD or USD?
All prices are in Canadian Dollars (CAD), but you can change to your desired currency on the top right corner of the page.
Passes & Tickets
What’s the difference between a VIP Pass, a Shredder Pass, and a Scramble Pass?
Each pass gives you access to different experiences. You can check out the comparison on the product page to choose the one that fits your vibe.
Do I need to print my pass or can I show it on my phone?
No need to print it! Just show the confirmation email or QR code on your phone at the entrance.
Is my pass valid for all festival locations?
No. Passes are valid only for the specific location and date selected at purchase.
Are passes refundable or transferable?
Yes, except if it's 30 days before the event, passes are non-refundable and non-transferable, except in case of event cancellation.
I bought the wrong pass by mistake, can I exchange it?
Contact us immediately. If your pass hasn’t been used or scanned, we may be able to help.
Is entry free for kids or do they need a pass too?
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Do kids need a VIP Pass to access the VIP area?
Children aged 11 and under do not need their own VIP Pass. They can access the VIP area as long as they are accompanied by a parent or guardian holding a valid VIP Pass.
Please note that this does not apply to contest registrations, which may have separate age-specific requirements.
Contest Registrations
How do I register for a contest?
Go to the registration section on our website, choose your discipline, and complete the checkout process.
Can I register on-site or only online?
We recommend registering online to secure your spot. Limited on-site registration may be available, depending on capacity.
What’s included with my contest registration?
Contest access, athlete check-in, and in some cases, and athlete zones. Details vary per contest, check the event description.
Do I need to sign a waiver to participate?
Yes. All participants must sign a liability waiver. Minors must have a parent or legal guardian sign on their behalf.
My child is under 7, can they join the Pup Cup?
Yes! The Pup Cup is specifically designed for kids 7 and under. Parental supervision is required.
Can I register for multiple contests?
Yes! Just add all your contest entries to your cart and check out at once.
Merchandise
What sizes are available for your clothing?
Sizes vary by product.
Do you ship internationally?
Yes, we ship worldwide.
Can I return or exchange merchandise?
We accept returns or exchanges for unworn items within 14 days of delivery. Contact us to get started.
How long does shipping take?
Orders are typically shipped within 2–5 business days. Delivery time varies based on your location.
Can I buy merch at the event too?
Yes! We’ll have exclusive merch available on-site during the festival.
Invoices & Customer Support
Will I receive an invoice for my order?
Yes, a confirmation email with your receipt is sent automatically after purchase.
Who can I contact if I have a problem with my order?
Reach out to us via info@tribu.co. We’ll get back to you as quickly as possible.
I didn’t receive my pass/confirmation, what do I do?
Double-check your inbox and spam folder. If you still can’t find it, contact us with your full name and order number.
Event & Logistics
Where are the Festival taking place?
We host events in cities like Montréal, Mississauga, and Virginia Beach. Check our main site https://tribu.co/ for exact dates and locations.
Is there parking at the venue?
Parking details vary by event location. Info is available on the event page or official channels closer to the date.
Can I bring my own gear?
Yes! You're welcome to bring your own skateboard, skis, snowboard or climbing gear unless the contest rules specify otherwise.
What happens if it rains?
Most events are rain or shine, but some competitions may be rescheduled. Follow us on Instagram or check the site for updates.