Refund policy

Return Policy

Thank you for choosing TRIBU EXPÉRIENTIEL. We strive to provide excellent service and satisfaction to our customers. Please read the following return policy carefully:

Shipping & Customs (U.S.)

• Orders containing physical goods shipped to the United States are delivered under Incoterm DAP (Delivered at Place).
• The buyer is responsible for import duties, taxes, and customs clearance.
• Virtual goods such as event tickets, memberships, and digital products are not subject to customs duties and taxes.

Merchandise and Physical Objects:

• Full refund is available for merchandise or physical objects within 30 days of the purchase date.
• The buyer is responsible for covering the shipping costs for returned items.
• Alternatively, buyers may choose to return items in person at our location.
• Returned items must be in their original condition and packaging to qualify for a refund.

Athlete Registration:

• Registration for athletes is non-transferable.
• Full refunds for athlete registration are available up to 7 days before the event date.

Experiences / Including Adventures, Hotel Stays and Multi-day Passes:

• Experiences are fully transferable to another individual at any point.
• Full refunds for experiences are available up to 30 days before the scheduled experience date.
• Refund requests made within 30 days of the experience date will only be refunded 50% of the total cost.
• Please note that refunds are subject to review and approval.

For all return inquiries or to initiate a return, please contact our customer service team at info@tribu.co. Please provide your order number and reason for return when reaching out. Our team will assist you promptly and ensure a smooth return process.